Purchase Terms

General Provisions

This purchase-sale agreement establishes the mutual rights, obligations, and responsibilities between Viena klinika, UAB (hereinafter — the Seller) and the buyer (hereinafter — the Buyer) when purchasing goods in the online store www.clinicep.lt.

Conclusion of the Purchase-Sale Agreement

The purchase-sale agreement between the Buyer and the Seller is considered concluded from the moment the Buyer, having formed a shopping cart in the online store, chosen a payment method, and reviewed these Terms, clicks the “Confirm order” button, and remains valid until the obligations under this agreement are fully fulfilled. If the Buyer does not agree with all or part of the Terms, they are not obligated to place an order.

Delivery Time

Dear customer, please note that all our products are manufactured according to the submitted order quantity, in order to avoid material waste. Therefore, it may take up to 2 weeks for the product to be manufactured and shipped to you.

Delivery time is approximate and therefore not guaranteed. However, the final delivery time will not exceed 30 days from the stated delivery time. “UAB Viena klinika” cannot be held responsible if the postal service fails to deliver the order to the customer on time.

Delivery

Once payment is received in our system, your order will be shipped.

Lithuania: Standard delivery (to a parcel locker): €3.50

International within the EU – Standard delivery: €4

Please note that orders placed outside the European Union may be subject to customs import duties in your country. If you have any additional questions, please do not hesitate to contact us.

Seller’s Rights and Obligations

The Seller has the right to unilaterally adjust the Terms. The Terms in effect at the time the order was placed shall apply. If necessary, the Seller has the right to obtain information identifying the Buyer and confirming their right to conclude the agreement. If necessary, the Seller has the right to restrict the Buyer’s choice of payment method, delivery method, and purchasing options, if the Buyer fails to fulfill their obligation to collect goods more than once.

Buyer’s Rights and Obligations

The Buyer has the right to purchase under the conditions and procedures established by the store. The Buyer must pay the price of the goods and their delivery and accept the ordered goods. The Buyer pays for the goods using the specified payment method or in cash at the pickup location. If the Buyer provides inaccurate data or an incorrect address, the Buyer undertakes to pay all additional delivery or other costs incurred by the Seller as a result. If the Buyer refuses to accept the goods after receiving notice that the order has been shipped, the postage costs will not be refunded.

Return Policy

  • Goods may be returned within 14 days of receiving delivery.
  • Goods must be returned in their original condition and without any damage.
  • Goods must be unwashed and unworn.
  • Goods must be returned in their original packaging with all attached labels still in place.
  • Due to the sensitive nature of the material, goods cannot be returned with any gaps or tears.
  • Please ensure there are no traces of makeup or artificial tan on the garments.
  • Return costs are borne by the customer.
  • Upon receipt of the returned goods, the purchase amount will be refunded to your account within 30 days.

How to Return?

If you wish to return clothing purchased on our website, please fill out the return form available on our website at https://clinicep.lt/prekiu-grazinimo-forma.

Please note that all return and exchange costs are borne by the customer. “UAB Viena klinika” is not responsible for lost or damaged returns.

If you have any additional questions about our return policy, please do not hesitate to contact us: info@clinicep.lt or fill out the contact form on our website.

Product Quality and Warranties

Necessary information about products sold in the online store is indicated in the product description. The Seller is not responsible for the fact that the color, shape, or other parameters of the goods in the online store may not match the actual size, shape, and color of the goods due to the characteristics of the display device used by the Buyer.

Final Provisions

All disagreements arising between the Buyer and the Seller shall be resolved through negotiation. If the parties fail to reach an agreement, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.